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TerryWhite Chemmart

Consult a telehealth Doctor within 15 minutes^, 24 hours a day, 7 days a week

Talk to a Doctor now

Telehealth Consultation

Speak to a Doctor online within 15 minutes^, 24 hours a day.

  • Australian-registered Doctors
  • Fast, secure, and convenient healthcare from anywhere in Australia.
  • Prescriptions, medical certificates & more
  • Consultation fees start at $45#
Telehealth Consultation

How does it work?

1
Select appointment
Book the appointment type that suits you and fill in your details.
2
Pay securely
Pay securely online using your debit or credit card.
3
Speak to a doctor
Connect with a registered doctor for convenient healthcare.
4
Receive your outcome
Receive your prescription, referral, or certificate via SMS or email.

Select the consultation that’s right for you.

Script Only Consult
Request a prescription only.
Hours: 24/7
General Consult
General health advice or ongoing conditions.
Hours: 24/7
General Consult | Bulk Billed
GP urgent care, medical advice & script refill.
Hours: Daily, 11pm to 6:45am
Mental Health Care Plan | Bulk Billed
Create or review your Mental Health Care Plan.
Hours: 24/7
Weight Loss Consult
Prescription options and tailored advice.
Hours: Daily, 8am to 6pm
Smoking & Nicotine Cessation
Support to quit or manage nicotine dependence.
Hours: 24/7
Menopause Consult
Professional guidance and support for menopause.
Hours: Monday to Friday, 8am to 5pm
Men’s Health Consult
Private, discreet support for men’s health issues.
Hours: 24/7
COVID-19 Antiviral Consultation*
Check antiviral eligibility and treatment.
Hours: 24/7

Please note: You will be redirected to our telehealth partner website.

Frequently Asked Questions

When can I access telehealth services?


Telehealth services are available 24/7.

Weight loss and COVID-19 antiviral consultations are available daily from 8am to 6pm AEST.

What can I book a telehealth consultation for?


You can use telehealth for:

  • General health concerns
  • eScripts and prescriptions
  • Medical certificates for work or study
  • Specialist referrals
  • Assistance with chronic conditions, including weight management
  • Initial diagnoses
  • Health support for children and the elderly

What device do I need?


You can join your consultation securely from a mobile phone, tablet, or computer.

How do I confirm, join, or cancel my consultation?


You’ll receive a confirmation email and SMS once your consultation is booked. When your doctor is ready, you’ll get another email and SMS with instructions to join, usually within 15 minutes.

To cancel, use the link in your confirmation email.

Do I need a Medicare card, and is there a rebate?


No rebate is available, as this is a private service.

You can use telehealth without a Medicare card, but a valid Medicare card or IHI number is required for eScripts to be sent electronically. Without one, prescriptions must be printed and taken to a pharmacy.

Are there medications that cannot be prescribed?


Yes. Certain restricted medications, including Schedule 8 (S8) and some Schedule 4 (S4) drugs, as well as items listed under Appendix D of the Poisons Standard, cannot be prescribed VIA telehealth consult.

How can I contact support?


If you have technical issues or have a telehealth question, please contact our telehealth partner, Hola Health.

  • Email: [email protected] — available 24/7, 365 days a year. Response times: ~5 minutes for high-priority issues, ~15 minutes for low-priority.
  • Phone: 08 6365 5190 — 9 am to 9 pm AEST, Monday to Friday.

Terms and Conditions and eligibility criteria apply

Telehealth consultations are only available for 18 years and over, within Australia.

*$69 - After Hours Consult (After 8pm weekdays and all weekend)

∞Exceptions; S8 and S4 Appendix D medications in the Poisons Standard.

^Patient enters a queue to speak with Doctor. Wait times may vary.

†Platform is a third-party partnership. Australian-registered Doctors are not associated with TerryWhite Chemmart.

#Payment conditions, general terms and conditions and private health insurance fund rebate conditions are determined by third-party telehealth provider.

The results of a specialist referral will be sent to Hola Health. Please let the Hola Health Doctor know if you would also like the results to be sent to your regular Doctor.



Telehealth Consultation

Speak to a Doctor online within 15 minutes^, 24 hours a day.

  • Australian-registered Doctors
  • Fast, secure, and convenient healthcare from anywhere in Australia.
  • Prescriptions, medical certificates & more
  • Consultation fees start at $45#

Book now View all options



Telehealth Consultation

Speak to a Doctor online within 15 minutes^, 24 hours a day.

  • Australian-registered Doctors
  • Fast, secure, and convenient healthcare from anywhere in Australia.
  • Prescriptions, medical certificates & more
  • Consultation fees start at $45#

Book now View all options



How does it work?

Select appointment
Book the appointment type that suits you and fill in your details.

Pay securely
Pay securely online using your debit or credit card.

Speak to a doctor
Connect with a registered doctor for convenient healthcare.

Receive your outcome
Receive your prescription, referral, or certificate via SMS or email.


How does it work?

Select appointment
Book the appointment type that suits you and fill in your details.

Pay securely
Pay securely online using your debit or credit card.

Speak to a doctor
Connect with a registered doctor for convenient healthcare.

Receive your outcome
Receive your script, referral, or certificate via SMS or email.



Select the consultation that’s right for you.

Script Only Consult
Request a prescription only.
Hours: 24/7
Book now from $39*

General Consult
General health advice or ongoing conditions.
Hours: 24/7
Book now from $49*

General Consult | Bulk Billed
GP urgent care, medical advice & script refill.
Hours: Daily, 11pm to 6:45am
Book now

Mental Health Care Plan | Bulk Billed
Create or review your Mental Health Care Plan.
Hours: 24/7
Book now

Weight Loss Consult
Prescription options and tailored advice.
Hours: Daily, 8am to 6pm
Book now from $83* Learn more

Smoking & Nicotine Cessation
Support to quit or manage nicotine dependence.
Hours: 24/7
Book now from $49*

Menopause Consult
Professional guidance and support for menopause.
Hours: Monday to Friday, 8am to 5pm
Book now Learn more

Men’s Health Consult
Private, discreet support for men’s health issues.
Hours: 24/7
Book now from $69* Learn more

COVID-19 Antiviral Consultation*
Check antiviral eligibility and treatment.
Hours: 24/7
Book now from $69* Learn more

Script Only Consult
Request a prescription only.
Hours: 24/7
Book now from $39*

General Consult
General health advice or ongoing conditions.
Hours: 24/7
Book now from $49*

General Consult | Bulk Billed
GP urgent care, medical advice & script refill.
Hours: Daily, 11pm to 6:45am
Book now

Mental Health Care Plan | Bulk Billed
Create or review your Mental Health Care Plan.
Hours: 24/7
Book now

COVID-19 Antiviral Consultation*
Check antiviral eligibility and treatment.
Hours: 24/7
Book now from $69* Learn more

Weight Loss Consult
Prescription options and tailored advice.
Hours: Daily, 8am to 6pm
Book now from $83* Learn more

Smoking & Nicotine Cessation
Support to quit or manage nicotine dependence.
Hours: 24/7
Book now from $49*

Menopause Consult
Professional guidance and support for menopause.
Hours: Monday to Friday, 8am to 5pm
Book now Learn more

Men’s Health Consult
Private, discreet support for men’s health issues.
Hours: 24/7
Book now from $69* Learn more

Please note: You will be redirected to our telehealth partner website.



Telehealth consultation fees

Consultation fees start at $45, including GST#:

  • $45 - Standard Consult (Prescription Only)**
  • $49 - Standard Consult
  • $69 - After Hours Consult (After 8pm weekdays and all weekend)

Costs are upfront, with no hidden charges or surprises. After your consultation, you will receive a receipt of payment from Hola Health.‎

Book now

Telehealth consultation fees

Consultations start from $45 including GST#:

  • $45 - Standard Consult (Prescription Only)**
  • $49 - Standard Consult
  • $69 - After Hours Consult (After 8pm weekdays and all weekend)

Costs are upfront, with no hidden charges or surprises. After your consultation, you will receive a receipt of payment from Hola Health.‎

Terms and Conditions and eligibility criteria apply
Telehealth consultations are only available for 18 years and over, within Australia.
*$69 - After Hours Consult (After 8pm weekdays and all weekend)
∞Exceptions; S8 and S4 Appendix D medications in the Poisons Standard.
^Patient enters a queue to speak with Doctor. Wait times may vary.
†Platform is a third-party partnership. Australian-registered Doctors are not associated with TerryWhite Chemmart.
#Payment conditions, general terms and conditions and private health insurance fund rebate conditions are determined by third-party telehealth provider.
The results of a specialist referral will be sent to Hola Health. Please let the Hola Health Doctor know if you would also like the results to be sent to your regular Doctor.