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TerryWhite Chemmart

RETURNS POLICY

Last updated: March 2025

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Our Website and App’s (Software) returns policy is in addition to your rights under Australian Consumer Law. This policy applies for online orders through the Software only. Online orders through the Software (Delivery or Click and Collect) can only be returned via the process described below. If your purchase was made in store, any returns should be directed to the original store.

All products sold on the Software comes with guarantees that cannot be excluded under Australian Consumer Law. Please contact your Selected Pharmacy that you purchased the products from if the item is:

  • Faulty or is not as described;
  • Significantly different to what was advertised;
  • The product is unsafe; or
  • Not of acceptable quality.

We and your Selected Pharmacy reserves the right to return the product to the manufacturer for further evaluation. The outcome of this evaluation will be provided and no refund or replacement will be provided if the item was damaged due to misuse or neglect.

All returns must be made at your Selected Pharmacy that you purchased the product from. Details of your Selected Pharmacy can be found on your order confirmation email or tax invoice. To be eligible for a refund or replacement, you must present the product along with a copy of your tax invoice. Refunds will only be issued using your original payment method.

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DAMAGED OR INCORRECT PRODUCTS

Please contact your Selected Pharmacy (details of which are in the order confirmation email) within 7 days of receipt of the products:

  • If your products arrived damaged; or
  • If the incorrect item was delivered.

You may be required to provide your Selected Pharmacy with an image of the damaged or incorrect product in order to process a refund or replacement. Your Selected Pharmacy will cover the cost of freight of these returned products.

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CANCELLATIONS

Please contact your Selected Pharmacy (details of which are in the order confirmation email). They will endeavour to process your cancellation request but not be able to do so if your order has been dispatched and you have changed your mind.

No returns, refunds or exchanges will be offered for changes of mind. Please read all descriptions, ingredient lists and warnings for the product before purchasing.