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Minor skin conditions consultation

TerryWhite Chemmart Pharmacists at participating pharmacies in New South Wales and Victoria now offer care for patients experiencing select minor skin conditions. Our minor skin conditions consultation provides eligible patients with expert advice, assessment and treatment - all without needing to see a doctor.

Simply speak with one of our specially trained Pharmacists, who can assess your symptoms and, if appropriate, provide treatment.

Minor skin conditions consultation (eligibility in NSW & VIC)

Eligibility for treatment by a NSW Pharmacist

Specially trained Pharmacists can provide care for the following minor skin conditions:

  • Aged 18 years and older for shingles (herpes zoster)
  • Aged 2 years to 65 years for impetigo (school sores)
  • Aged 2 years to 65 years for a flare-up of mild to moderate eczema (atopic dermatitis) – must be previously diagnosed by a doctor
  • Aged 18 years and older for a flare-up of mild plaque psoriasis – must be previously diagnosed by a doctor

Eligibility for treatment by a VIC Pharmacist

You may be eligible for Pharmacist care if you are:

  • Aged 18 years and older for shingles (herpes zoster)
  • Aged 18 years and older for a flare-up of mild plaque psoriasis – must be previously diagnosed by a doctor
  • Aged 2 years and older for impetigo (school sores)

Your Pharmacist will assess your symptoms, medical history and any previous diagnoses to determine if treatment is appropriate.

If your condition is outside the scope of this service, you may be referred to a GP or other healthcare provider.

Book now

Cost of consultation

The total cost of your consultation includes a professional service fee based on the duration of your appointment, plus the cost of any treatments provided.

The default appointment duration is 15 minutes, though depending on your condition, your appointment may take longer.

Your Pharmacist will assess your condition and discuss costs at the beginning of your appointment.

Consultation fees*

  • Initial consultation (10–20 minutes) – $36.70
  • Long consultation (over 20 minutes) – $70.50
  • Follow-up consultation (under 10 minutes) – $19.50

*In Victoria, consultations are free of charge. However, the medication provided under the Community Pharmacist Program is not subsidised.

Patients receiving treatment from Pharmacists will need to pay the full medication cost.

Treatment costs

If treatment is provided, the cost of any prescribed or recommended medicines will be added to your consultation fee. These are charged as private prescriptions, as they are not subsidised under the PBS when supplied directly by a Pharmacist.

Please speak with your Pharmacist before your consultation to understand the full cost of your care.

Cost of consultation

The total cost of your consultation includes a professional service fee based on the duration of your appointment, plus the cost of any treatments provided.

The default appointment duration is 15 minutes, though depending on your condition, your appointment may take longer.

Your Pharmacist will assess your condition and discuss costs at the beginning of your appointment.

Consultation fees*

  • Initial consultation (10–20 minutes) – $36.70
  • Long consultation (over 20 minutes) – $70.50
  • Follow-up consultation (under 10 minutes) – $19.50

*In Victoria, consultations are free of charge. However, the medication provided under the Community Pharmacist Program is not subsidised.

Patients receiving treatment from Pharmacists will need to pay the full medication cost.

Treatment costs

If treatment is provided, the cost of any prescribed or recommended medicines will be added to your consultation fee. These are charged as private prescriptions, as they are not subsidised under the PBS when supplied directly by a Pharmacist.

Please speak with your Pharmacist before your consultation to understand the full cost of your care.

Understanding your condition

Eczema (atopic dermatitis)

A chronic skin condition causing dry, itchy and inflamed skin. Flare-ups may be triggered by stress, temperature changes or irritants.

Learn more about eczema

Impetigo (school sores)

A contagious bacterial skin infection common in children, causing blisters and sores.

Learn more

You will be redirected to the Health Direct website

Shingles (herpes zoster)

A painful rash caused by the reactivation of the chickenpox virus. Early antiviral treatment can reduce severity.

Learn more about shingles

Mild plaque psoriasis

A long-term condition causing red, scaly patches on the skin. Flare-ups may be triggered by stress or infections.

Learn more

You will be redirected to the Health Direct website

When should I see a GP instead?

You may be referred to a GP if:

  • You are outside the eligible age range
  • Your symptoms are severe, recurring or complex
  • You are pregnant or immunocompromised
  • You have not responded to previous treatments
  • You have allergies to recommended medications

How TerryWhite Chemmart can help

Our Pharmacists are specially trained in dermatology and follow clinical guidelines to ensure safe and effective care.

If eligible, you may receive:

  • Topical treatments (creams, ointments)
  • Oral medications (if appropriate)
  • Advice on symptom management and prevention

Book a minor skin conditions consultation now

Minor skin conditions FAQs

What should I bring to the consultation?

Please bring a list of medications you are currently taking, including over-the-counter medications and supplements.

If you have any recent test results, bring those as well. Other information relevant to your health and presenting issues may also be useful.

Please speak to your pharmacist if you are unsure.

What to expect at the consultation

You’ll speak privately with a trained pharmacist who will assess your symptoms, ask about your medical history, and determine if treatment is appropriate.

The consultation may take between 10 to 20 minutes.

Will I need a prescription to get treatment and medication?

No. If you're eligible, the pharmacist can supply certain medications without a prescription.

Will my GP be informed if I receive treatment from a pharmacist?

Yes. With your consent, the pharmacist will provide you with documentation about your consultation and upload it to your MyHealthRecord, so your GP can be made aware of the treatment you received.

Disclaimer
General advice only – this information should not replace the information provided to you by your health care professional. If symptoms are severe or persist, please speak to your health care professional. Information current as of date of publishing.
Resources
1Frequently asked questions - Pharmacist management of minor skin conditions – https://www.health.nsw.gov.au/pharmaceutical/Pages/faq-skin-conditions.aspx
2Community Pharmacist Program – https://www.health.vic.gov.au/primary-care/community-pharmacist-program