TerryWhite Chemmart App User Guide

Welcome to our app! If you’ve got questions, we’ve got answers. Choose a topic below to get started managing your health.

eScript

How can I add an eScript via SMS?

Step 1

Open an eScript in the TerryWhite Chemmart app by tapping the link in the SMS your doctor sent

Step 2

View the details. Tap Add to Medications to choose to check out later

Step 3

When you are ready to complete your order, tap Order Now from the home screen

Step 4

Tap Continue to review in myOrder

How can I add an eScript via a token?

Step 1

Tap myMeds at the bottom of the home screen

Step 2

Tap Quick Actions, then choose Add ePrescription

Step 3

Enter your ePrescription token number, then tap Lookup

Step 4

Tap Order Now to review in myOrder

Rewards

How can I link my existing Rewards account to the app?

Step 1

Tap Rewards unverified under your name. Alternatively, tap Verify under “Sorry, we were unable to match you to your Rewards account”.

Step 2

You will be asked to verify your existing Rewards account. A verification code will be sent to the mobile phone or email associated with your Rewards account.

Step 3

Check your SMS, inbox or Spam folders for the code and enter it in the app.

Step 4

Your Rewards account is now verified and linked to your app account.

myMedications & myOrder

How can I view my medications?

Step 1

Visit your pharmacy in person and ask your Pharmacist to enrol you.

Step 2

Tap the link in the welcome SMS your Pharmacist has sent you.

Step 3

Tap myMeds from the bottom menu to see the medications you have on file at that ­Pharmacy.

Step 4

If you do not see any medications, add an eScript to the TerryWhite Chemmart app or visit your pharmacy with a new paper script.

How can I set my medication reminder preferences?

Step 1

After adding a script, navigate to myMeds.

Step 2

Choose a medication then tap Preferences in the top menu to see your reminder preferences.

Step 3

Toggle to choose generic brands if preferred.

Step 4

You can also set additional reminders for:

• When there are no remaining repeats
• On a specific day of the month
• After a chosen number of days
• Or when supply is low

My medication reminders are incorrect. How can I update them?

Step 1

Reminders are calculated based on the prescribed daily dosage. This is not necessarily the same as the number of doses in a pack.

Step 2

Navigate to myMeds.

Step 3

Under Supply, tap Days of supply per pack and enter the number of days. You will find this information on the label of your medication.

Step 4

For example: If your pack contains 28 tablets and your doctor prescribed 2 tablets/day, your Days of supply is 14 days.

How can I place an order?

Step 1

Tap Order Now. Alternatively, tap myMeds and select which medications you wish to order tapping Add to Order.

Step 2

Shop for additional items by tapping myShopping in the bottom menu. Search by product name or browse the shopping categories provided.

Step 3

Review your shopping cart in the myOrder menu.

Step 4

Confirm your items. Add a note to your Pharmacist or ask them to call you to discuss your order if necessary.

Step 5

Choose Click & Collect or Delivery and ensure your billing details are correct.

Step 6

Search for your address and tap Add Address to confirm.

Choose to Pay Online or in-store.

Family ModeTM

How can I add someone to Family ModeTM?

With Family ModeTM, manage the medications of family members or people you care for.

Step 1

Ask your Pharmacist to add family members to your app account. You will need to provide a completed consent form and two types of ID (including a driver’s license, passport or birth certificate).

Step 2

Once added by your Pharmacist your family members’ medications will be added to your account.

Step 3

View, manage and reorder your family’s medication by tapping on myMeds in the App.

Step 4

Check your family setup details at any time by tapping on Family ModeTM under the More menu.

Troubleshoot

Android: Trouble accessing app welcome/activation and eScript token SMS in the app?

Step 1

On your mobile phone, go to Settings, then Apps.

Step 2

Select the TerryWhite Chemmart app.

Step 3

Select "Select as default".

Step 4

Ensure the option "Open supported links" is enabled.

Step 5

Tap "Supported web addresses".

Step 6

Enable all web addresses from the list.

Step 7

SMS links will now open automatically in the app.